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Leadership at All Levels
EVERYONE CAN BE A LEADER! Leadership can be taught, developed and enhanced and exemplified regardless of a person’s formal title. Leadership can occur both at work and outside of it. By becoming more clear of our own values we can better understand the values of others and align ourselves with organizational goals. Course concepts of focus include how to motivate and coach others, how to implement and foster acceptance to change, understanding our sources of power, and how to build teamwork in order to foster a community of collaboration.
Enhancing Teamwork in Diverse Environments
This course is designed to help English-learning employees to communicate more effectively on-the-job in order to better foster teamwork and collaboration at all levels. In this course, students will explore techniques for communicating effectively in the workplace in order to foster effective teamwork and lead teams. Topics of focus include how to: ask the right questions to obtain information needed and also to ensure that everyone received the right message; provide positive expectations about job performance, give clear directions that can be followed, effectively lead team meetings, and deliver bad news in a constructive manner. The end-goal is to improve the skills necessary to communicate effectively in order to foster teamwork and thus improve organizational performance.
Customer Service for the 21st Century
Customers are all around us and each interaction with an internal or external customer is an opportunity to demonstrate the organization’s commitment to excellence. This course helps staff refine the skills necessary to leverage all interactions as an opportunity to foster customer relationships, build loyalty and increase consumer confidence.
This course is designed to help employees communicate more effectively on-the-job. In this course students will explore techniques for communicating in the workplace. Topics of focus include: how to “translate” technical aspects and on-the-job expertise to others; how to ask the right questions to obtain information needed and also to ensure that everyone received the right message; how to provide positive expectations about job performance, how to give clear directions that can be followed, effective meeting management, basic presentation skills; and how to deliver bad news in a constructive manner. The goal is to improve the skills necessary to communicate effectively and to ensure communication flows back to you in order to improve organizational performance.
Vocational English as a Second Language
VESL is an English as a Second Language course designed for workers that need to improve their workplace communication. Lessons focus on workplace vocabulary, safety language and interpersonal communications. Course not only focuses on learning the language but also understanding the cultural dynamics that might be experienced in the workplace.
Methods of Instruction/Teaching Method
Lecture, discussion, small group learning activities.